At NZFP we have always recognised the value of placing our clients‘ interests first. To this end we ensure that we operate a business that is compliant with appropriate legislations and client protection provisions. We aim to provides clients with the appropriate information so that they can make informed decisions about the business relationship they have with us. Please read the important information below, and if you would like any further explanation, or do not understand any of the information provided, please contact us directly.

 IMPORTANT INFORMATION ABOUT NEW ZEALAND FINANCIAL PLANNING

When deciding on whether to work with New Zealand Financial Planning (NZFP), the following information is important for you to know.

• New Zealand Financial Planning (FSP 13881) holds a licence issued by the Financial Markets Authority to provide financial advice.
• NZFP's current licence does not contain any conditions which limit or restrict its activities.

 NATURE AND SCOPE OF OUR SERVICES

At NZFP, we understand each person’s financial wellbeing journey will be unique to them. When you choose one of our financial advisers, you can rest assured that we take the time to get to know you and what’s important to you in a friendly, safe, and non-judgemental environment.

Whether you are looking for an investment adviser or someone to assist you with savings goals or your longer-term retirement needs, NZFP can be of service to you. 

We offer a comprehensive suite of personalised financial advice including investment, retirement planning, insurance and KiwiSaver as relevant to your situation. While we do not consider ourselves specialists in all aspects of financial advice, we can include reviews of your mortgages, estate planning, tax or accounting circumstances and provide guidance on how and where to get professional assistance in these areas.

As part of your investment solution our Financial Advisers and representatives provide advice on the NZFP Tailored Portfolio Service, which is a Managed Investment Scheme specifically designed for our clients by New Zealand Investment Portfolio Management Limited and our professional investment manager, Caliber Investment Limited. A limited number of clients may require investment advice on other financial products. NZFP Advisers can provide advice in line with company policy and subject to the availability of robust external research and an assessment of the product or security's suitability in accordance with your stated needs and requirements. 



Each client of NZFP has a dedicated Financial Advice and Client Care Team focussed on supporting them through their financial planning journey with us. You can find out more about the Team here, nzfp.co.nz/about.

 FEES, EXPENSES AND PAYMENT TERMS

Advice Fees fall into three broad categories

1. Planning and Advice Preparation Fees
2. Advice Implementation Fees (if applicable)
3. Ongoing Plan Monitoring Fees
   
   

The first discussion with our Financial Advisers or Representatives is typically at no cost to you, as it provides us with a chance to understand what is important to you and to assess the scope of advice required. This also gives you the opportunity to decide if NZFP is the right choice for you. Following this initial discussion, the proposed next steps and any likely costs to engage further will be explained to you.

Once the scope has been agreed, you will most likely be offered the chance to have a written financial plan prepared. Your financial plan is a document that incorporates your lifestyle requirements - both current and future - and matches these to your financial requirements. Through this plan you will get a very clear picture about the state of your finances and what, if any changes you could make to ensure your money is working at an optimal level for you in order to achieve the goals you have identified. The fee associated with this initial planning process is dependent on the complexity and nature of the advice required and will be fully explained to you before you commit to going ahead.

Should you choose to implement any investment, KiwiSaver or insurance advice contained within the plan, there may be upfront and ongoing fees, costs and/or commissions associated with the various solutions being recommended. Should you choose to invest through the NZFP Tailored Portfolio Service, there is an ongoing advice monitoring fee charged, which is based on the amount invested. All of this will be clearly explained to you in your plan so that you can make an informed decision.

The monitoring fee is charged to cover the cost of the ongoing services provided by both NZFP and your adviser and covers all reporting and ongoing reviews of your financial plan. It also includes all the one-to-one services from your Financial Adviser and from NZFP.

 CONFLICTS OF INTEREST, COMMISSIONS

Most of the remuneration for advice implementation and ongoing monitoring received by NZFP is in the form of the fee paid directly by you, the client for services rendered and not by any third party. However, in some instances a brokerage or ongoing trail commission may be payable. For life and health insurance, NZFP and its financial adviser may receive commissions from the insurance companies whose policies we give advice on. The amount of the commission is usually based on the amount of the premium. KiwiSaver providers may pay an ongoing advice fee to NZFP and its advisers for recommending their scheme. The amount is usually based on the total amount invested in the KiwiSaver portfolio.  Any fees or commissions payable to NZFP or its advisers will be fully disclosed at the time of making a recommendation.

Some NZFP advisers and representatives may also be shareholders in the business and thus could be entitled to benefit from profitability and increased business value as a result of revenue generated from client advice and portfolio fees.

To ensure that all our financial advisers prioritise clients' interests above their own, we follow an advice process that ensures our recommendations are made on the basis of our clients' goals and circumstances. All our financial advisers undergo regular training on how to manage conflicts of interest.

 COMPLAINTS AND DISPUTE RESOLUTION

Should you have any questions, concerns or wish to make a complaint, we are only too happy to discuss this and resolve the issue as quickly as possible. NZFP has both an internal complaints process and an independent dispute resolution service for you to access.

To make a complaint, please ring and/or email your concern to your Financial Adviser or NZFP. We will then aim to contact you within 1-2 working days, to understand the issue and work to resolve it internally. When you make a complaint, we will provide further information on the process at that time.

We always recommend that you speak to your Financial Adviser in the first instance, but if you would prefer to speak to NZFP's General Manager - Craig Dealey you may contact him by: