Treating Clients Fairly
Providing you, our clients, with the highest possible standards of service is one of the core beliefs that NZFP holds. We have chosen to voluntarily adopt the principles-based framework that is set out in the UK Financial Services Authority (FSA) "Treating Customers Fairly" or TCF initiative that reflects this belief.
At the heart of TCF are 6 key outcomes that are not simply documented and forgotten about, but are entrenched and recognised in our day-to-day communication with clients.
Clients can be confident that they are dealing with a firm where their fair treatment is central to the business culture.
Our first contact with you as a potential client is as important to us as when you become one. In those initial meetings we will ensure to listen and understand your goals and objectives, bring an open mind in terms of what solutions will work for you and include other professionals in the process where required. We will also let you know clearly and transparently how and when we get paid for our advice.
If we feel that we can be of value to you and your situation, and you are comfortable with what we are able to provide, then we will produce an NZFP Game Plan that creates the pathway to achieving your goals and objectives. We will then be sure to explain the plan to you in plain English.
As we go through the process of implementing the plan we assist you to stay on track, answering any questions or concerns that you may have.
Products and services available in the retail market are designed to meet the needs of the client and are targeted accordingly.
Our advisory service is built on the principle of recommending whatever course of action or financial strategy we believe will best suit the specific needs of our clients. NZFP's advisers are not compelled or offered incentives to recommend any specific financial products but instead are focused on your best interests and what is right for you, the client.
Clients are provided with clear information and are kept appropriately informed before, during and after the point of sale.
One item we have understood after 20 years of being in business is that our clients have a considerable range in their ability and desire to understand information about their financial plans and investment portfolios.
As opposed to a "one-size-fits-all" approach we have developed a tailored service to our individual clients that ensures that you are kept well informed throughout the process. Above all else we are always available to discuss and clarify your questions.
Where clients receive advice, the advice is suitable and takes account of their circumstances.
Through a process of discovery, planning, and ongoing reviews we will ensure that you are always receiving advice that takes into account your circumstances and is relevant to the achievement of your goals and objectives. At any point you can tell us of changes in your financial life and we are able to act and adjust the plan or advice to suit your new requirements.
Clients are provided with investment products that perform as firms have led them to expect and the associated service is both of an acceptable standard and as they have been led to expect.
We recognise that the nature of our business is not a precise science. We are dealing with a high number of variables and with many things which are subject to change, not only in the investment markets but also because of changes to our clients' personal circumstances.
Our aim is to always meet our clients' expectations and in order to avoid nasty surprises we apply best practice in predicting with a 95% accuracy level the range of outcomes that would affect you and your game plan.
Clients do not face unreasonable post-sale barriers imposed by firms to change products, switch providers, submit a claim or make a complaint.
Sometimes things don't go according to plan and for whatever reason you may wish to change investment providers, terminate our services or make us aware of where we have let you down. If this is the case we promise that we will do two things for you. Firstly we will provide you with advice if we believe that the change in investment product or strategy will not be in your best interests.
Secondly, if you do wish to terminate our services or make a complaint then we will provide you the relevant information in a timely fashion. You will also be informed on how to do this prior to signing up.
The NZFP Game Plan
Since New Zealand Financial Planning (NZFP) was formed some 25 years ago we have been able to help many New Zealanders create financial independence and manage their wealth, giving them the freedom to enjoy life. We achieve this through an NZFP Game Plan.